Customer Support

  • 16 August 2023

Customer Support

CUSTOMER SUPPORT

High-level service without the high-level price tag

Giving your customers a positive touchpoint with your brand is necessary for today’s marketplace. You want to ensure that those coming to your door for assistance are confident in the help they’re receiving. Taking advantage of a SEBPO Team enables your team to harness the power of our proven methodologies. These proven techniques ensure trust in your brand, repeat customers, and elevated brand recognition.

Why Choose SEBPO for Your Customer Support Needs?

Leverage a SEBPO Customer Support Team to:

  • Generate brand loyalty and revenue growth with quality touchpoints
  • Access experts in workflow, eCommerce, and ticketing platforms
  • Improve support team efficiency with tracked KPIs and diligent reporting
  • Document interactions for future improvement and training
  • Raise your CSAT score to improve trust among clients
  • Enhance accuracy to reduce errors and escalations
  • Gain 24/7/365 support
  • Scale operations at your own pace

Our Success Metrics

  • Accuracy: 100%

Services and Specializations

  • Address holds, lookups, and labeling
  • Backorder customer communication
  • Cancellation processing
  • Chat and email support
  • Customer support requests, intake, and execution
  • Discount and coupon code management
  • Issue flagging
  • Refund processing
  • Report creation and consolidation
  • Rewards membership support and management
  • Shipping labeling and lookups
  • SKU or product information management

Technology

Seamless Tech Stack Integration

Our teams are experts on hundreds of major back-end platforms. Our onboarding process is optimized to quickly and effectively train our employees on your proprietary platforms. These methodologies also empower our teams to analyze your processes and recommend ways technology can help you achieve your organizational goals faster.

Other Services

Ad Operations

  • We develop and implement repeatable training processes so each team member can quickly and efficiently get up to speed on your current workload and platforms. Our teams are experts in virtually every major ad operations platform; if you utilize a propriet
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Back-Office Processing

  • Streamline your operations. Leverage our experts to execute and optimize your administrative processes so you can focus on the big picture.
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Creative Services

  • Creativity at scale. We build and assemble heavy volumes of ads, campaigns, and creative materials. Our experts reduce turnaround times without sacrificing attention to detail.
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Data Solutions

  • Knowledge is power. Data Professionals quickly aggregate and analyze data at any scale, sorting through volumes of information to make it organized and actionable.
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Media Planning

  • Maximize campaign ROI. Our experts work as an extension of your team to provide experience-based insights. Leverage our teams to plan, review, and update media spending.
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Quality Assurance

  • Quality is everything. Teams use a process-driven approach to ensure your projects are executed to perfection. Test, validate, and audit anything – at scale.
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